Terms of Service

This website and the services offered through it are operated by SnagLabs AI LLC, a Texas limited liability company trading as Snag Labs (“Snag Labs,” “we,” “us,” or “our”). “You” means the person using this site, and where you engage us on behalf of a business, both you and that business.

By visiting this site, submitting a form, booking a session, or paying for any service, you agree to these terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the site or engage us.

If you accept these terms on behalf of a company or other organization, you represent that you have authority to bind it, and “you” includes that organization.

We are a United States business and we offer our services to clients in the United States only. This site is directed to and intended for users located in the United States.

To use this site or engage us, you must be at least 18 years old and able to enter a binding contract. We do not knowingly provide services to minors.

If you access this site from outside the United States, you do so on your own initiative and at your own risk. We make no representation that this site or our services are appropriate or available for use in any other jurisdiction, and we do not accept engagements governed by non-US law. You are responsible for complying with the laws of the place you are in.

You may not use this site or our services if you are subject to US economic sanctions, are located in a sanctioned territory, or appear on a US government list of restricted or denied parties.

We offer The $499 Business Friction Audit, a fixed-fee diagnostic engagement, and — separately, and only if you choose it — implementation work such as custom software, integrations, automation, websites, and AI systems. We also provide general consulting on business systems and operations.

Everything we produce is a professional recommendation based on the information available to us. We are not a licensed provider of any regulated profession, and nothing we publish or deliver is a substitute for advice from one.

Our engagement with you is a commercial services relationship. It does not create a partnership, joint venture, agency, franchise, fiduciary, employment, or attorney-client relationship. Neither party may bind the other. See also our Disclaimer.

This section is the agreement for the audit itself. It applies whenever you buy an audit, whether or not we later sign a separate document.

Fee and what it covers

The audit fee is $499 in US dollars. It covers one audit of the scope you and we agree in writing before the session, typically a single workflow, a department, or a defined operation. The fee entitles you to one audit and one report. It is specific to you and is not transferable or resellable.

Scope is agreed in advance precisely because the fee is fixed. If, once we begin, it becomes clear that what you want assessed is materially broader than what we agreed, we will tell you promptly and offer you the choice of narrowing the scope back to what was agreed, quoting the wider scope separately, or cancelling for a full refund of the fee.

What we deliver

Every audit produces a written report addressing the following, to the extent the information you provide allows:

• Discovery questionnaire
• Stakeholder conversation
• Current workflow review
• Friction and bottleneck map
• Conservative time-loss estimate
• Conservative cost-impact estimate
• Opportunity identification
• Prioritized recommendations
• A build, buy, improve, integrate, automate, or do-nothing recommendation
• Recommended future-state workflow
• Implementation roadmap
• Rough implementation investment range
• Expected maintenance considerations
• Clear next steps

Three of those are expressly estimates: the time-loss figure, the cost-impact figure, and any implementation investment range. See section 7.

Scheduling, rescheduling, and cancellation

The fee is payable when a session is booked. You may reschedule or cancel at no charge with at least 24 hours’ notice before the scheduled start. With less notice, or if you do not attend, we may treat the session as delivered, though in practice we will normally offer one reschedule as a courtesy.

An audit you have paid for must be scheduled and held within 6 months of purchase. After that we may treat it as delivered and the fee as earned, unless the delay is our fault or applicable law requires otherwise.

If we cancel or cannot deliver an audit you have paid for, you get a full refund. That is your remedy in that situation.

A diagnostic engagement only works on accurate information. To get a useful audit, and to keep the guarantee in section 6 available to you, you agree to do each of the following:

1. Provide accurate information about the process being assessed
2. Give reasonable access to the process, tools, and people involved
3. Include the appropriate stakeholders in discovery conversations
4. Participate in the agreed discovery activities
5. Allow Snag Labs to understand the actual workflow, not only a high-level description

You are responsible for the accuracy and completeness of what you tell us, and for having the right to share it. Our findings rest on it. We are not liable for a conclusion that is wrong because the information behind it was wrong, incomplete, or withheld.

You are also responsible for your own decisions. We recommend; you decide. Whether to act on a recommendation, and how, is your call, and the consequences of that decision are yours.

We stand behind the audit with The One-Hour-Back Guarantee. This section sets out exactly what it promises and how to claim it.

The promise

“Practical, measurable time savings” means opportunities we can describe specifically and quantify in the report, measured across the workflow or team in scope over a standard working week. The threshold is five hours per week in total for the scope assessed. It is not five hours per person, and it does not scale with headcount.

What the guarantee does and does not cover

Conditions

The guarantee is available to you only if you have met each of the responsibilities in section 5, and only if the audit fee has been paid in full. If you did not give us accurate information, reasonable access, or the participation we asked for, we cannot stand behind a finding built on what was left out, and the guarantee does not apply.

How to claim it

To claim a refund under the guarantee:

1. Email legal@snaglabs.ai within 14 days of the date we deliver your report.
2. Use the subject line “Guarantee claim,” and tell us which findings you believe fall short of five hours per standard workweek, and why.
3. Give us a chance to respond. We will review the report against the standard in this section and reply in writing within 10 business days. If we agree the threshold was not met, or if on review the question is genuinely arguable, we refund.

Approved refunds are paid within 30 days to the original payment method. If we cannot refund that way, we will agree another method with you.

A claim made after the 14-day window has passed is waived. We keep that window short on purpose: the review depends on the engagement being fresh for both of us.

This is your exclusive remedy

Parts of what we publish and deliver are estimates. The calculator on this site, the time-loss and cost-impact figures in an audit report, any implementation investment range, and any timeline we give are all projections based on assumptions and on the inputs available at the time.

The calculator on this site is arithmetic applied to numbers you choose. It does not account for adoption rates, implementation cost, ramp-up time, or the time value of money, and its output is illustrative only. Our Disclaimer goes into more detail.

Any sample report, example scenario, or figure shown on this site to illustrate a point is illustrative. It is not a record of a real client engagement and it is not a prediction of your results.

Implementation is optional. Buying an audit does not commit you to buying anything else, and it does not commit us to taking on the build.

Any implementation work is scoped, quoted, and governed by a separate written agreement or statement of work signed by both of us. That document controls the deliverables, timeline, acceptance criteria, fees, and payment schedule for that work.

Where a signed statement of work conflicts with these terms, the statement of work controls for that engagement, but only on the specific points it addresses. These terms continue to govern everything else, including section 16, section 17, and section 21, unless the statement of work expressly says otherwise and is signed by an authorized representative of SnagLabs AI.

Unless a signed agreement says so specifically, we do not commit to any service level, uptime figure, response time, or ongoing maintenance obligation. Support and maintenance, if you want them, are arranged separately.

All prices on this site are in US dollars and, unless stated otherwise, exclude tax. You are responsible for any sales, use, or similar transaction tax on our services, and for any withholding, other than taxes on our own income.

The audit fee is due when a session is booked. Fees for other work are due as set out in the applicable statement of work or invoice. Unless stated otherwise, invoices are payable within 15 days.

We may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum the law allows, and we may suspend work while an invoice is materially overdue. If we have to use a collection agency or a lawyer to recover an undisputed overdue amount, you are responsible for the reasonable costs of doing so, to the extent the law permits.

If you dispute a charge, contact us first at legal@snaglabs.ai so we can resolve it. Initiating a chargeback or payment dispute without first giving us a reasonable chance to address it is a breach of these terms, and we may suspend or terminate the engagement and recover the resulting fees and costs.

We may change our prices at any time. A change never affects work you have already paid for or a fee already quoted to you in writing.

This website

The site and everything in it — text, guides, layout, design, graphics, code, and the Snag Labs name and logo — belongs to us or our licensors and is protected by copyright, trademark, and other laws. You may read it, and share ordinary excerpts with attribution and a link. You may not republish it in bulk, sell it, pass it off as your own, or use it to train a machine-learning model without our written permission.

Nothing here grants you a license to our trademarks or trade dress.

What you own

Once you have paid in full for an engagement, you own the deliverables produced specifically for you under it — your audit report, and any custom code, designs, and documentation built for you — together with the copyright in them, which we assign to you on receipt of full payment. Until then, we retain all rights in the deliverables and you have no license to use them.

You keep everything you already had. Your data, your content, your systems, and your own intellectual property remain yours, and nothing here transfers any of it to us.

What we keep

We retain ownership of everything we brought to the engagement or developed independently of it: our methods, frameworks, questionnaires, report templates, internal tools, libraries, know-how, and any general skill or experience we gain. These are our background intellectual property. To the extent a deliverable includes any of it, we grant you a perpetual, worldwide, non-exclusive, royalty-free license to use that material as part of the deliverable, for your own business purposes.

We are also free to do similar work for others, including in your industry. We are not restricted from using generalized knowledge, patterns, or expertise gained from working with you, provided we do not disclose your confidential information in doing so.

Third-party and open-source components

Deliverables may include third-party or open-source components, which are licensed to you under their own terms rather than assigned by us. Where those terms impose obligations on you, we will identify the components and their licenses. We do not own those components and we give no warranty on them beyond what their licensors provide.

Feedback

If you send us suggestions or ideas about our services, we may use them without restriction, attribution, or payment, and we are not obliged to keep them confidential. Please do not send us feedback you consider proprietary.

Publicity

We will not use your name, logo, or a description of your engagement in our marketing without your prior written consent. If you give it, you can withdraw it for future use at any time by emailing legal@snaglabs.ai.

Each of us will keep the other’s non-public business information confidential, use it only for the engagement, protect it with at least reasonable care, and share it only with the people and contractors who need it and are held to equivalent obligations.

These obligations do not apply to information that:

• was already public, or becomes public through no fault of the recipient;
• the recipient already knew without a duty of confidence;
• the recipient develops independently without using the other’s information; or
• a third party gives the recipient lawfully and without restriction.

Either of us may disclose the other’s confidential information where the law, a court, or a regulator requires it. Where it is lawful to do so, the disclosing party will give the other reasonable advance notice so they can seek protection.

These obligations continue for three years after the engagement ends, and indefinitely for anything that qualifies as a trade secret. We are glad to sign a mutual non-disclosure agreement if you would rather have a standalone document.

An audit or a build often means looking at the tools you use. Where you give us access to a system, an account, or a dataset, you confirm that you have the right and the authority to grant that access, including any consent needed from the people whose information is in it, and that doing so does not breach your agreement with the vendor or anyone else.

We will use that access only for the engagement, limit it to what we need, and stop using it when the engagement ends. Please give us the narrowest access that gets the job done, and please do not share passwords in plain text.

We hold no security or compliance certification, and we do not claim one. We describe the security measures we actually take in our Privacy Policy. If your situation requires a certified provider, a signed business associate agreement, or a specific control framework, tell us early so we can be honest about whether we are the right fit.

You are responsible for maintaining your own backups. We are not a backup service, and we are not liable for data loss that a reasonable backup on your side would have prevented.

Some of what we build uses artificial intelligence, including large language models and other machine-learning systems, whether ours or a third party’s. If that applies to your engagement, this section applies too.

We will tell you where a system uses AI, and we will design for human review where the stakes call for it. We do not warrant the accuracy, reliability, or fitness of AI-generated output, and we are not liable for a decision made in reliance on it. We will not deliberately build a system that makes a consequential decision about a person without a human in the loop.

Where a system depends on a third-party AI provider, that provider’s terms, availability, pricing, and model behavior are outside our control and can change. We are not responsible for a provider changing, deprecating, restricting, or withdrawing a model, or for the resulting cost or rework. You may also be bound directly by that provider’s terms, and we will identify them where they apply.

You are responsible for how you use an AI system we build, for the data you put into it, and for compliance with the laws that apply to your use, including rules on automated decision-making, disclosure, consumer protection, and sector-specific regulation. AI output may not be protected by copyright, and we make no representation that it is.

We do not use your confidential information or your client data to train models for other customers.

You agree not to:

• use this site for anything unlawful, or to violate anyone’s rights;
• submit false, misleading, or impersonating information through our forms, or someone else’s contact details without their permission;
• send spam, malware, or anything designed to interfere with the site or its users;
• probe, scan, or test the vulnerability of the site or its infrastructure, or breach or circumvent any security, authentication, or rate-limiting measure;
• scrape, crawl, harvest, or bulk-collect content or data from the site by automated means, or use it to build a dataset for training a machine-learning model, except for search-engine indexing consistent with our robots file;
• place an unreasonable load on the site, or interfere with anyone else’s use of it;
• reverse-engineer, decompile, or attempt to extract the source code of the site except to the extent the law expressly permits; or
• frame, mirror, or resell the site or present it as your own.

We may investigate and take appropriate action, including blocking access, terminating an engagement, and referring conduct to law enforcement. If you find a security vulnerability, please tell us at legal@snaglabs.ai before disclosing it publicly, and give us a reasonable chance to fix it. We will not pursue anyone who reports a vulnerability in good faith and does not exploit it, access other people’s data, or degrade the service.

This site and our work rely on third-party services: hosting, databases, email delivery, bot protection, and, in a build, whatever platforms your systems run on. We choose them carefully, but we do not control them.

We are not responsible or liable for a third party’s acts, omissions, outage, price change, security incident, discontinuation, or change of terms, or for any loss that follows from one. Where a third-party service is part of what we build for you, its terms and its fees are between you and that provider unless we have agreed otherwise in writing.

Links from this site to other websites are provided for convenience. We do not endorse them, we do not control their content or privacy practices, and we are not responsible for them. Third-party names and marks on this site are used for identification only and do not imply affiliation or endorsement in either direction.

We work carefully, in good faith, and to a professional standard. What follows sets the legal limit of what we warrant.

Some states do not allow the exclusion of certain implied warranties, so parts of this section may not apply to you. In that case those exclusions apply to the fullest extent the law allows, and nothing here excludes liability that cannot lawfully be excluded, including for our own fraud, fraudulent misrepresentation, gross negligence, or willful misconduct.

The One-Hour-Back Guarantee, described in section 6, is a contractual refund commitment and applies on its own terms regardless of this section. Nothing here is intended to take it away.

These limits apply to the maximum extent permitted by law, apply in the aggregate rather than per claim, and apply even if a remedy is found to have failed of its essential purpose. They reflect a deliberate allocation of risk between us: our fees are set on the basis that our liability is limited this way, and they would be materially higher if it were not.

Some states do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you. Nothing in this section limits liability that cannot lawfully be limited, including for fraud, fraudulent misrepresentation, gross negligence, willful misconduct, or death or personal injury caused by negligence.

For any claim about the audit’s findings specifically, your remedy is the one in section 6.

You agree to defend, indemnify, and hold harmless SnagLabs AI LLC and its members, officers, employees, and contractors from and against any claim, demand, proceeding, loss, liability, damage, penalty, cost, and expense, including reasonable legal fees, arising out of or relating to:

• your breach of these terms or of any statement of work;
• information, data, content, or system access you gave us, including a claim that you lacked the right or the consent to give it;
• your sending us regulated or sensitive data contrary to section 12;
• your use of a deliverable, including a decision you made in reliance on our findings or on AI-generated output;
• your violation of any law or of anyone else’s rights; or
• your use of this site in breach of section 14.

We will notify you of any claim we seek indemnity for, and you may control the defense with counsel we reasonably approve. You may not settle a claim in a way that imposes an obligation or an admission on us without our written consent. We may participate in the defense at our own expense.

These terms apply while you use this site and for as long as any engagement between us is open.

Either of us may end an engagement on written notice as set out in the applicable statement of work, or, if there is none, on 15 days’ written notice. Either of us may end it immediately if the other materially breaches these terms and does not cure the breach within 10 days of written notice, or becomes insolvent.

We may suspend or terminate your access to this site at any time, without notice, for any reason, including a breach of section 14.

On termination you must pay for all work performed and expenses committed up to the termination date. Any part of an audit fee that is refundable is refunded under section 4 or section 6; otherwise fees for work already delivered are not refunded.

Sections that by their nature should survive do survive termination, including sections 5, 6, 7, 9, 10, 11, 12, 13, 16, 17, 18, 21, 22, and 26.

Neither of us is liable for a delay or failure to perform caused by something outside our reasonable control: natural disaster, fire, flood, severe weather, epidemic or pandemic, war, terrorism, civil unrest, labor dispute, government action or new law, failure of the internet or of a telecommunications, hosting, cloud, or utility provider, cyberattack, or widespread outage. The affected party will give prompt notice and use reasonable efforts to work around it. Payment obligations that have already accrued are not excused. If the event continues for more than 60 days, either of us may terminate the affected engagement, and you are refunded for work paid for but not delivered.

Talk to us first

Most problems are easier to fix than to litigate. Before starting arbitration or a lawsuit, the party with the complaint must send a written notice describing it and the relief sought to legal@snaglabs.ai (for a complaint against us) or to your last known email address (for a complaint against you). We each agree to try in good faith to resolve it informally for 30 days after that notice. This step is a condition of starting arbitration, and the limitation period below is paused while it runs.

Binding individual arbitration

If we cannot resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these terms, this site, our services, or our relationship, including its formation, interpretation, breach, or termination, and including claims that arose before these terms took effect, will be settled by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court.

The arbitration will be before a single arbitrator, conducted in English, seated in Texas, and may be held by videoconference or on documents alone if the arbitrator agrees. The arbitrator decides all issues, including the scope, enforceability, and arbitrability of this section, except that a court decides whether the class waiver below is enforceable. The arbitrator’s award may be entered as a judgment in any court with jurisdiction. Each party bears its own legal fees unless the law or the arbitrator’s award provides otherwise. This section is governed by the Federal Arbitration Act.

Class action and jury waiver

What is not covered

Either of us may still:

• bring an individual claim in a small-claims court that has jurisdiction, so long as it stays there and stays individual; and
• ask a court for an injunction or other equitable relief to stop actual or threatened infringement or misuse of intellectual property or confidential information, without first arbitrating and without posting a bond.

Time limit on claims

To the fullest extent permitted by law, any claim arising out of or relating to these terms, this site, or our services must be brought within one year after it accrues. A claim brought after that is permanently barred.

There is no opt-out from this section. If you do not want to be bound by it, do not use this site or engage us.

These terms, and any dispute arising out of or relating to them, this site, or our services, are governed by the laws of the State of Texas and the applicable federal laws of the United States, without regard to conflict-of-law principles that would apply another state’s law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any dispute not subject to arbitration under section 21, and for any action to enforce an arbitration award, the state and federal courts located in Texas have exclusive jurisdiction. Each of us consents to the personal jurisdiction of those courts and waives any objection based on venue or inconvenient forum.

You consent to receive communications from us electronically, by email or by a notice posted on this site, and you agree that they satisfy any legal requirement that a communication be in writing.

You agree that an electronic signature, an electronic acceptance, clicking a button, or submitting a form has the same effect as a handwritten signature, and that records we keep electronically are admissible as evidence.

Transactional email about your enquiry, booking, or engagement is part of the service, not marketing. We do not run a marketing list. If we ever start one, it will be opt-in and every message will have a working unsubscribe link. You can ask us to stop non-essential email at any time by emailing privacy@snaglabs.ai.

Please keep your email address current with us. A notice we send to the address you gave us counts as received.

Legal notices to us must be in writing and sent to legal@snaglabs.ai. A notice by email is effective on the business day after it is sent, provided it does not bounce.

Notices to you go to the most recent email address you gave us, and are effective when sent.

We may update these terms. When we do, we will change the “last updated” date at the top of this page and post the new version here. If a change is material we will make it noticeable, and where an engagement is open we will tell you by email.

Continuing to use the site after a change takes effect means you accept the updated terms. The version in force when you bought a service governs that purchase; a later change does not apply retroactively to work already paid for.

We keep an internal record of prior versions and will provide the version that applied to your engagement on request.

Entire agreement. These terms, our Privacy Policy, our Disclaimer, and any statement of work you have signed are the whole agreement between us on their subject, and replace any earlier proposal, discussion, or representation. Marketing copy on this site is not a term of the contract except where these terms adopt it.

Severability. If a provision is held unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force.

No waiver. Not enforcing a provision is not a waiver of it. A waiver is effective only if it is in writing and signed by the party giving it.

Assignment. You may not assign or transfer these terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. These terms bind each party’s permitted successors and assigns.

Subcontractors. We may use subcontractors and contractors, and we remain responsible for their work on your engagement and for holding them to confidentiality obligations no less protective than ours.

Independent contractor. We act as an independent contractor. Nobody working for us becomes your employee, and nobody working for you becomes ours.

No third-party beneficiaries. These terms benefit only you and us. Nobody else can enforce them.

Interpretation. Headings and section numbers are for convenience only. “Including” means “including without limitation.” These terms will not be construed against either party as the drafter.

Language. These terms are written in English, and the English version controls.

Government use. We do not currently contract with federal, state, or local government entities through this site, and these terms are not intended to incorporate government procurement clauses.

SnagLabs AI LLC is a Texas limited liability company operating as Snag Labs in the United States.

• Questions about these terms, guarantee claims, and legal notices: legal@snaglabs.ai
• Privacy requests and data deletion: privacy@snaglabs.ai
• Anything else: hello@snaglabs.ai

You can also reach us through the form on our contact page.