Flagship offer
The $499 Business Friction Audit
A structured, documented look at where your work gets stuck, with a conservative estimate of what it’s costing you, and a clear recommendation for what (if anything) to do about it.
This audit is for you if
- You suspect something is inefficient but can’t quite name it
- Your team is spending real hours on repetitive, manual work
- You’re considering an AI tool or platform and want an honest read first
- You’ve outgrown your current systems but don’t want to overbuild
- You want a second opinion before a big technology purchase
It’s probably not for you if
- You’ve already fully scoped the exact system you want built. You’re ready for an implementation quote, not a diagnosis
- You’re looking for a free consultation call, not a structured, documented audit
- You need us to promise a specific dollar return before we’ve looked at anything
Before we start
What happens before the audit
- Step 1
You complete a short discovery questionnaire about your business and the work in question
- Step 2
We confirm who the right stakeholders are and schedule time with them
- Step 3
We agree on what’s in scope: one workflow, one department, or the whole operation
What we review
- · Any existing process documentation (even if outdated or incomplete)
- · The tools and systems currently in use
- · Volume and frequency of the work in question
- · Prior attempts to fix or automate the process, if any
Stakeholder conversations & workflow observation
We talk to the people doing the work, not the person managing it, and watch the workflow as it really happens. Documentation tells us how a process is supposed to work. Observation tells us how it really works.
How we score opportunities
- Time impact
- How many hours, and how often
- Cost impact
- Direct cost, plus the cost of errors and delays
- Feasibility
- How hard the fix is
- Risk
- What happens if this stays broken
What you receive
Every audit produces the same complete deliverable set
- Discovery questionnaire
- Stakeholder conversation
- Current workflow review
- Friction and bottleneck map
- Conservative time-loss estimate
- Conservative cost-impact estimate
- Opportunity identification
- Prioritized recommendations
- A build, buy, improve, integrate, automate, or do-nothing recommendation
- Recommended future-state workflow
- Implementation roadmap
- Rough implementation investment range
- Expected maintenance considerations
- Clear next steps
- A full refund if the One-Hour-Back Guarantee isn't met
What it looks like
One page of the report
Made up to show the shape of it, not a real client’s report. The structure, scoring, and tone are what you’d receive.
Business Friction Audit: sample report
Manual invoice reconciliation
- Time cost
- 6.5 hrs / week
- Annual cost
- ~$11,000 at current wages
- Setup effort
- 1–2 weeks
- Observed
- Two staff members re-key vendor invoices from email into the accounting system by hand, then cross-check totals against a separate spreadsheet. The annual figure above counts the hours only. It is before error-driven rework.
- Recommendation
Improvechosen from build · buy · improve · integrate · automate · do nothing
The accounting platform already in use supports invoice capture. It just isn’t turned on. No new software purchase required, and no custom build.
The One-Hour-Back Guarantee
The guarantee, in full
5hrs back / week
1 of 8 hrs a day≈ 240 hrs a yearor $499 refundedIf we cannot identify at least five hours per standard workweek of practical, measurable time savings, we will refund the full $499 audit fee.
One distinction: we guarantee that we will find the five hours. Implementing the fix and banking the savings depends on your team adopting it. We can find the opportunity. We can’t force the follow-through.
What the guarantee asks of you
- Provide accurate information about the process being assessed
- Give reasonable access to the process, tools, and people involved
- Include the appropriate stakeholders in discovery conversations
- Participate in the agreed discovery activities
- Allow Snag Labs to understand the actual workflow, not only a high-level description
The binding guarantee terms, including how to claim a refund and the deadline for doing so, are in section 6 of our Terms.
After the audit
What happens next is up to you
- 1
You receive the written report and walk through it with us
- 2
You decide what, if anything, to act on. There’s no pressure to hire us for implementation
- 3
If you want us to build it, we scope and quote that as a separate engagement
- 4
If you’d rather hand it to your own team or another vendor, the report is written to make that possible
Implementation is optional, and never a fixed package
We don’t sell tiers. If you decide to build what the audit recommends, pricing depends on real factors, not a rate card designed to upsell you.
- · Complexity of the workflow being changed
- · Number and type of integrations required
- · Security and compliance requirements
- · Number of users and roles involved
- · Design work required
- · Data migration needs
- · Ongoing support expectations
- · Hosting needs
- · Your existing technical environment
We’re just as comfortable recommending a small, low-cost fix (or nothing at all) as we are proposing a full build. The audit report includes a rough investment range either way.
Questions
Frequently asked
Grouped by what people usually want to know first.
The audit itself
The guarantee
Recommendations & AI
Who it’s for
Cost, ownership & handoff
Find out what your friction is costing you.
Have questions first? Email hello@snaglabs.ai. We read every message ourselves.